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HelpDesk Key Takeaways
HelpDesk is a simple ticketing system designed for customer service teams, offering centralized customer message management. 
The platform fosters better collaboration among teams and aims to improve customer support efficiency.
HelpDesk includes automation features, such as task automation, sending ready messages, performing bulk actions, and real-time reporting.
It's used by companies worldwide, including Brastel Co., Ltd., which has reported a 39% decrease in ticket resolution time and handles about 2,000 tickets a month via automation.
HelpDesk offers resources like the Learning Space, Handbook, and Help Center for users to get help and learn about the product.- The platform can integrate with other tools such as HubSpot, Zapier, GitHub, Jira, Salesforce, Shopify, and LiveChat to enhance workflow.
Potential users can try out HelpDesk with a free 14-day trial without requiring a credit card and benefit from ready-to-use automations.
Summary
HelpDesk is a collaborative and automation-rich ticketing system used worldwide for efficient customer support. It offers comprehensive learning resources and integrates with various essential tools.
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