Sapling Brief Overview
- Sapling 🌱 is a language model copilot for customer-facing teams.
- It provides real-time suggestions to help sales, support, and success teams compose personalized responses.
- Sapling sits on top of CRMs and messaging platforms.
- Managers gain conversational insights to coach and prepare teams.
- Sapling Suggest™ retrieves relevant responses from a team response bank for faster customer inquiries.
- Autocomplete Everywhere™ provides deep learning-powered autocomplete suggestions across messaging platforms.
- Sapling catches 60% more language quality issues than other spelling and grammar checkers.
- It allows for the insertion of common responses using snippet macros.
- Sapling enables the distribution of team knowledge through a snippet library accessible on web applications.
- It improves productivity, reduces repetitive messaging tasks, and provides faster, higher-quality responses.
- Sapling partners with TaskUs and Inspiro to enable improved omni-channel customer experiences.
- It uses natural language processing to glean insights from customer conversations.
- Automated quality scoring allows evaluation of teams and agents.
- Sapling integrates with popular messaging and CRM platforms like Zendesk, ServiceNow, and Salesforce.
- It offers enterprise-level security with private cloud, TLS, AES-256 data encryption, and redaction of personally identifiable information.
- Sapling provides a turnkey solution with easy installation and deployment.
- It offers a free 1-month trial of Sapling Pro for individuals.
- Sapling offers different plans for individuals, teams, and developers.
Summary
Sapling 🌱 is a language model copilot for customer-facing teams. It provides real-time suggestions to help teams compose personalized responses, reduces response and handle time ⏰, improves grammar and language quality ✍️, and facilitates knowledge sharing 📚. Sapling integrates with popular messaging and CRM platforms and ensures enterprise-level security 🔒. It enhances efficiency, customer satisfaction 😃, and business insights 📈 while offering omnichannel support 🌐.